Policies

Appointments

Walk-In Sick Hours:    8:30AM - 9:30AM Monday-Friday
Saturday Hours:          8:30AM - 12:00PM

We want to accommodate our patients and families. There is a walk-in sick hour every weekday from 8:30-9:30 AM. If your child was up during the night, you can come down without waiting to book an appointment later in the day. However, if you cannot make walk-in, you can always call the office to schedule same day sick appointments. We can fit you in if your child needs to be seen that day and speak to a medical professional for advice until your appointment. We are here to serve you!

Please notify the office ahead of time should you need more than one child seen during a scheduled appointment visit so we can plan accordingly. This is to ensure waiting time is kept to a minimum.

We have Saturday office hours from 8:30 AM - 12:00 PM by appointment only. During the winter months, these appointments are reserved for sick only; however, during the summer, check-ups may be scheduled.

Please allow ample time for well-visits. This is time specifically put aside for your child and we want to make sure you leave with all your questions answered. We are happy to spend as much time as necessary with each and every patient.


After Hours Coverage

Answering Service:   After 5:00PM Monday-Friday,
                                     After 12:00PM Saturdays, All Sunday

After hours calls are handled by our answering service. During this time, one of our covering physicians or nurse practitioners is available to handle your calls. You can feel confident knowing that all our covering physicians are from within the practice, know your family, and have access to your child’s medical records.


Calling our office

We encourage you to call with any questions or concerns. There are no questions that are too small. There is always someone to answer the phone during normal business hours- no recordings or machines.

After hours and weekend calls, go directly to our answering service. The on-call provider will be paged and return your call within 15 minutes. Any life threatening emergency, dial 911 or go directly to the ER where the physician who sees you will contact us directly.


Cancellation/No Show Policy

If you need to cancel or reschedule an appointment, particularly a well-visit, please do so at least 24 hours in advance. A significant amount of time has been allotted for these appointments and we would like to offer this time to other patients if you are unable to keep your appointment time. There is a $25 fee for no show or cancelling with less than 24 hours notice.


Late Policy

We want to do our best to stay on schedule and keep your waiting time to a minimum. For this reason, it may be difficult to accommodate late patients. Arriving late to an appointment can cause subsequent patients to have to wait longer. If you are more than 15 minutes late to your child’s appointment, you may be offered our next available appointment or be asked to reschedule non-urgent visits.


Prescription Refills

In order to provide continuity of care to our patients, we are requesting that prescription refills for Attention Deficit Disorder, Depression, and Anxiety be completed by the physician or nurse practitioner that is following the patient for that condition. We believe by doing this we are able to provide these service to our patients in the most effective and safest way possible.

Therefore, we are asking our patients to call 48-72 hours (2-3 days) in advance for refills, Monday through Friday only. This way the prescribing provider will be able to take care of the refill. In the event that the prescribing provider is unavailable, another provider will be able to process the refill. At that time, a message will be sent to the prescribing physician to inform them that the prescription was refilled. In this way, we feel that we can provide our patients with the best continuity and quality of care.

We appreciate your help in this matter so that we may serve you better!


Referrals

For all non-emergency referrals, please contact our office at least one week in advance. For all emergency referrals, please contact our office the following business day as your HMO or POS insurance company requires a referral by your primary care physician. Our office can not provide authorization for visits retroactively beyond 30 days. When it is necessary for you to obtain an emergency referral from our physician, your insurance company will require that our office provide them with certain information. Our staff will need to ask you questions such as the time, place, and date of the emergency visit as well as the reason for the visit, etc. Our office is affiliated with Winchester Hospital and Tufts Medical Hospital. Staying within these facilities helps our doctors stay in closer contact with the specialist caring for your child.



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